Configuring services, offering items, and quotas for a tenant
The services that are enabled by default depend on the type of the tenant that you create. For Unit tenants, all services that are enabled for the parent customer tenant are enabled by default.
| Service | Partner tenant | Folder | Customer tenant |
|---|---|---|---|
| Protection | Yes | Yes | Yes |
| PSA | Yes | Yes | N/A |
| Physical Data Shipping | Yes | Yes | No |
| Cyber Infrastructure | Yes | Yes | N/A |
| Acronis Support | Yes | N/A | N/A |
| File Sync & Share | Yes | N/A | No |
When you create a new tenant, all offering items for the selected services are enabled. You can select which offering items will be available to the users within the tenant and its child tenants, and set quotas for them. All steps in this procedure are optional.
For detailed information on licensing, billing, and offering items see Licensing modes, Standard and additional protection services, and the Licensing Guide in the Partner Portal.
To configure the offering items and quotas for a tenant
- Click Customize services (optional) in the bottom of the create tenant dialog.
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[If you are creating a Partner, Folder, or Customer tenant] On the Protection service page, select the licensing mode.
- Solution-based (per workload) - billed per workload, simplified licensing through service bundles that address the most common needs of protection services: Security and RMM, Backup and Disaster Recovery, and Ultimate protection (includes security, RMM, backup, DR, and more). You can extend the bundles with additional services.
- Service-based (Per workload) - billed per workload, allows more granular control of offering items available on the protected workload. The license consists of a Standard Protection service that can be extended with additional protection services. Used cloud storage is billed separately.
- Service-based (Per gigabyte) - billed per used cloud and local storage, provides the same feature set as the Per workload license.
For customer tenants, you can have only one licensing mode enabled at a time. For partner and folder tenants, you can have all licensing modes enabled simultaneously. -
Use the checkboxes to control which offering items are enabled for the tenant.
The available offering items depend on the selected license.-
Clear the checkboxes of offering items that you want to disable.
The functionality that corresponds to the disabled offering items will be unavailable to all users within the tenant and its child tenants.
- Select the checkboxes of offering items that you want to enable.
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To specify the quota for an offering item, click the Unlimited link next to it, and then enter the quota.
When creating a partner tenant, the quota is soft, you cannot set overage, and cannot restrict the use of the service. If the quota is exceeded, an email notification is sent to the administrators of the tenant and the administrators of the parent tenant. -
[If you are creating a Customer tenant] Specify quota overages.
An overage allows a customer tenant to exceed the quota by the specified value. When the overage is exceeded, restrictions on using the corresponding service are applied.
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Select the storage resources that will be available to the tenant.
Storage resources are grouped by location. The list contains storage locations and resources that are available to your tenant.
- When creating a partner or folder tenant, you can select multiple locations and storage instances for each service.
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When creating a customer tenant, you must select one location, and then select one storage per service within this location. The storage resources assigned to the customer can be changed later, but only if their usage is 0 GB – that is, either before the customer starts using the storage or after the customer removes all backups from this storage.
The information about the storage space usage is not updated in real time. Please allow up to 24 hours for the information to be updated. See "Managing locations and storage".
- Click Next service to configure all available services and offering items, like File Sync & Share, Cyber Infrastructure, Physical Data Shipping, and others.
- Save your changes
- If you are creating a new tenant, click Create.
- If you are editing a tenant, click Save.
The newly created tenant appears on the Clients tab of the management console.
If you want to edit the tenant settings or change the administrator, select the tenant on the Clients tab, and then click Edit in the section that you want to modify.
To change the services for an existing tenant