Acronis RMM

Frequently Asked Questions

• Does Acronis Cyber Protect Cloud with RMM offer automated patch management?

  The RMM add-on adds extensive patch management capabilities, mapped directly to the vulnerability assessments for proper prioritization.

  The solution also provides thorough visibility into endpoint protection through vulnerability and security gaps assessments.

  Acronis RMM’s patch management capabilities can also be fully automated. Service providers can easily plan and automate their work with an ability to schedule patch deployment tasks. The solution’s auto-approval capability also reduces the staff needed for patch testing and quality control.

  As part of the process, an integrated fail-safe patching technology backs up the system before a patch is applied to enable fast recovery in case a faulty patch renders the system unstable.

• How does Acronis RMM integrate data protection management?

  The RMM add-on extends the capabilities of Acronis Cyber Protect Cloud to deliver comprehensive data protection management, encompassing multiple defense layers.

  With Acronis RMM, service providers can map vulnerability assessments with a patch management service to prioritize the closing of security gaps based on their severity.

  For thorough visibility over protected assets, the add-on collects information about hardware and software assets to provide a common view for easy planning, preparation, and tracking of updates and replacements to ensure no data loss.

  Moreover, systems are protected against downtime and data loss due to patch failures, since Acronis Cyber Protect Cloud’s agent automatically makes a full-image backup of the machine before applying a patch, enabling immediate recovery.

• How can the vulnerability management capabilities help reduce management work?

  Acronis Cyber Protect Cloud assesses system vulnerabilities and lists them based on criticality within the Acronis RMM Console. This helps ease patch prioritization efforts, providing visibility over vulnerabilities with information on their criticality.

  Patch management can also be automated, deploying patches on a schedule. Acronis RMM also reduces the personnel needed to operate patch testing and quality control with auto-approval capabilities. To minimize planned downtime, flexible reboot and maintenance window options are provided.

  Software inventory collection helps service providers maintain a full list of software used by clients and includes change tracking to properly prepare, plan, and track updates.

• How is Acronis RMM remote desktop and assistance different from other solutions?

  When help is needed by end users, remote desktop and assistance addresses vulnerabilities associated with RDP with a new, secure, cross-platform protocol that works across Windows, Linux, and Mac OSs, with excellent performance — even in cases of limited bandwidth — from within the Acronis Cyber Protection service console, with no additional costs related to other remote applications.