Version 2.0
Platform version: Acronis Cyber Protect Cloud 23.07
ServiceNow 2.0 meets the needs of large MSPs by enabling the mapping of multiple data centers with several partner accounts in a single ServiceNow instance as well as improved provisioning.
The new integration also supports MSPs with hundreds of customers with detailed alert data and more advanced alert rules within ServiceNow, so that they can handle all incidents without leaving the ServiceNow console.
Important: The new version of the Acronis Cyber Protect integration with ServiceNow introduces major improvements across all features. To ensure the new version of the integration is working properly, please first uninstall the existing version from your ServiceNow instance. Then install the Acronis Cyber Protect app again. We do not recommend simply updating the app, as it might create duplicates in your data.
What's new
- Connecting multiple Acronis partner tenants into a single ServiceNow instance
- Automatic provisioning settings from ServiceNow to Acronis, enabling partners to have new customer tenants created automatically without having to leave the ServiceNow interface
- Detailed alert content – in a matter of seconds, partners can locate issues across all their tenants
- Complex alert rules for converting Acronis alerts to ServiceNow incidents
Version 1.0
Platform version: Acronis Cyber Cloud 21.12 or later
This is the first release of the ServiceNow integration app: Acronis Cyber Protect Cloud – Services.
What's new
The following scenarios are supported:
- Streamlined two-way customer management between ServiceNow and Acronis
- Provisioning of offering items for customers from ServiceNow to Acronis
- Access to real-time alerts from Acronis, within ServiceNow
- Dashboards with real-time and aggregated security related data