Version 23.03
Platform version: Acronis Cyber Cloud 23.03
Overview
This release introduces a much-requested feature – support for partner tenant billing. The new functionality saves MSPs a lot of time by enabling them to bill partner tenants without having to aggregate billing info for each separate customer associated with this tenant. Partners using this integration can now customize the reporting of range offering items and view reported usage of EDR workloads.
Note: Deployment of this update to all Acronis datacenters is expected to complete by 12 April 2023.
What's new
- Map and report EDR workload usage, depending on storage backend
- Change range offering item usage reporting
- Support partner tenant billing
Version 22.12
Platform version: Acronis Cyber Cloud 22.12
Overview
This release introduces support for new offering items for MS365 and Google Workspace Group management.
What's new
- Support new M365 & Google Workspace Group management offering items
Version 22.03
Platform version: Acronis Cyber Cloud 22.03
Overview
This release introduces usage reporting for trial customer tenants.
It includes also a fix for an issue where PayG-reporting would create additional prorated lines in the billing as well as some underlying improvements implemented by switching away from legacy Autotask APIs usage.
What's new
- Remove the "Usage report disabled for trial customer tenants" limitation
Fixed issues
- [CI-13893] Switch to using Autotask REST API
- [CI-16179] Multiple items for one service in invoice
Version 1.10.2
Platform version: Acronis Cyber Cloud 22.02
Overview
This release introduces support for trial customers provisioning via the Autotask PSA integration. During new customer registration, the feature provides users with the possibility to select whether the new customer will be of Production or Trial type.
Two new offering items are also supported that can be provisioned and their usage reported in Autotask.
In addition, the release includes a number of fixes and UI improvements, such as quick search when mapping customers during their provisioning.
What's new
- Support for:
- Advanced Data Loss Prevention offering item
- Secondary offering items for Microsoft 365
- Option to create customer tenants in production or trial mode
- Search for customer tenants when mapping customers
Version 1.10.1
Platform version: Acronis Cyber Cloud 22.01
Overview
This release includes support for secondary ("included") Offering items, introduced in the Acronis platform during the last year. The new feature allows enabling of those items in the integration, so that they can be added to Autotask contracts.
To boost security, the customer provisioning settings option to define user passwords manually, was removed. As a result, the only secure option now is to receive activation link by email.
In addition, this release includes a number of fixes and improvements, such as occasional delay in customers provisioning sync and several GUI fixes.
What's new
- Support for the so-called "included" Offering items features
- Setting custom password for customer provisioning no longer possible
Fixed issues
- [CI-16060] [AfterBeta] Customer cannot be prepared before the threshold time
- [CI-16260] Localized words in the Billing tab are overflowing out of div
- [CI-16257] Mapping error description popup not available in some localized versions
Version 1.10
Platform version: Acronis Cyber Cloud 21.12
Overview
This release introduces 2-way sync feature, that will push offering items configuration update in Acronis to Autotask by adding/updating the services in the sync contract.
In addition, this release includes a number of fixes and improvements.
What's new
- Two-ways quota sync
- Make sure integration doesn't use API v1.5
- Update Autotask logo on tile
Fixed issues
- [CI-15764] "No results" is displayed for several seconds when you navigate to the Customer mapping tab
- [CI-15682] Usage report is not working for services added to a contract with 0 units
- [CI-15798] The error "payg_contracts_with_bundles" returns "An Unknown error" as a message in UI
- [CI-15835] Incorrect UI behavior when trying to sync a contract that has been deleted
- [CI-15742] When the Customer mapping list is empty, we present "No Data"
Version 1.9.2
Platform version: Acronis Cyber Cloud 9.0
Overview
This release provides support for new offering items for:
- Greathorn Email Security
- Notarization & E-signatures in File Sync & Share
What's new
- Greathorn Email Security support
- Support additional Notary offering items in Files Cloud service
Version 1.9.1
Platform version: Acronis Cyber Cloud 9.0
Overview
This release provides support for the new Omnivoice Offering Items.
What's new
- Support Omnivoice service
Version 1.9
Platform version: Acronis Cyber Cloud 9.0
Overview
This release provides improved support for large numbers of companies on the Company Mapping page.
What's new
- Support mapping of large numbers of customers
Version 1.8.360
Platform version: Acronis Cyber Cloud 9.0
Overview
This release provides support for new offering items and quotas for Exchange Online as well as OneDrive backup for Microsoft 365.
What's new
- Support new offering items in C20.09
Version 1.7
Platform version: Acronis Cyber Cloud 9.0 release 20.08
Overview
This release greatly improves error wording for mapping errors, by providing concrete instructions what should be done to resolve conflicts. It also offers support for the new Acronis Cyber Protect Essential editions.
What's new
- Support for Essential editions
- Improved error wording for mapping errors
Version 1.6.5
Platform version: Acronis Cyber Cloud 9.0
Overview
This release provides support for "Read-only Administrator" user's role as well as further improvements and minor fixes.
What's new
- Support for "Read-only Administrator" user's role
Version 1.6
Platform version: Acronis Cyber Cloud 9.0
Overview
This release provides support for Acronis Cyber Cloud 9.0, new editions and Office 365 Teams offering items. New are also several fields in ticket creation for issue type, issue sub-type as well as the contract name in ticket options. In addition, stability and functionality are improved.
What's new
- New fields in ticket creation
- Acronis Cyber Cloud 9.0 support for editions and alerts
- Support new offering items: Office 365 Teams
- 2FA support for customers
Version 1.4
Platform version: Acronis Cyber Cloud 8.0
Overview
This is a maintenance release that includes support for Acronis Cyber Cloud 8.0 and Autotask PSA 2019.1.
Fixed issues
- [CI-5369] Localization
- [CI-3445] Acronis Cyber Cloud 8.0 support
- [CI-4547] Autotask PSA 2019.1 support
- [CI-4210] Autotask API 1.6 support
- [CI-3752] Change user creation algorithm
- [CI-3466] Kubernetes deployment support
Version 1.3
Platform version: Acronis Cyber Cloud 7.9
Overview
The main purpose of this release is to provide compatibility with Acronis Cyber Cloud 7.9.
What's new
- Support platform changes that affect CW Manage integration
- New offering items in 7.9
Fixed issues
- [CI-4601] Reduce integrations' resource limits
Update 2.2
Overview
With this update, the integration with Autotask PSA offers enhancements and stability improvements and addresses issues found in the previous releases.
What's new
- New offering items for O365: Mailboxes, OneDrive and Sharepoint
Update 2.1
Overview
With this update, the integration with Autotask PSA offers enhancements and stability improvements and addresses issues found in the previous releases.
What's new
- New offering item for Plesk and cPanel backup: Web hosting servers
Fixed issues
- [CI-3932] Product mapping is broken
Update 2
Overview
With this update, the integration with Autotask PSA offers enhancements and stability improvements and addresses issues found in the previous releases.
What's new
Integration with the following functionalities is added:
- Notary service
- Physical Data Shipping
Fixed issues
- [CI-3675] All requests to Autotask API result in "HTTP error 500".
Update 1 HF2
Platform version: Acronis Data Cloud 7.7 Update 1
What's new
- Increased performance and stability.
Fixed issues
- Invalid tickets titles in the tickets.
- Local backup quota is not set as unlimited.
Update 1 HF1
What's new
- Increased performance and stability.
Fixed issues
- Tickets cannot be created if accounts have never been synchronized.
Update 1
What's new
- Increased performance and stability.
- Ticket auto-closing option is available.
Fixed issues
- Integration tab loads too long in the case of a lot of accounts in Autotask.
HF2
What's new
- Increased performance and stability.
Fixed issues
- Sometimes partner's Autotask mapping of Acronis group hangs.
- Sometimes ticket synchronization results in the "Internal Server Error".
HF1
What's new
Increased performance and stability
Fixed issues
Sporadic error:"Cannot connect to Autotask PSA. Check integration settings and try again."
RTM
Features of Acronis Backup Cloud integration with Autotask PSA
- Provisioning of backup services to new and existing Autotask PSA accounts from the Autotask PSA console.
- Automatic creation of tickets for backup, recovery, or quota-related issues in the Autotask PSA console.
- Automatic quota setup for customers in Acronis Backup Cloud based on contract details in the Autotask PSA.
- Single pane view for group mapping - view, set, or remove correspondence between Autotask PSA accounts and Acronis Backup Cloud groups.
Known issues and limitations
- 15-min synchronization interval for changes at Group Mapping tab.