Backup quotas

You can specify the cloud storage quota, the quota for local backup, and the maximum number of machines/devices/websites a user is allowed to protect. The following quotas are available.

Quotas for devices

• Workstations
• Servers
• Virtual machines
• Mobile devices
• Web hosting servers (Linux-based physical or virtual servers running Plesk, cPanel, DirectAdmin, VirtualMin , or ISPManager control panels)
• Websites

A machine/device/website is considered protected as long as at least one protection plan is applied to it. A mobile device becomes protected after the first backup.

When the overage for a number of devices is exceeded, the user cannot apply a protection plan to more devices.

Quotas for cloud data sources

• Microsoft 365 seats

  This quota is applied by the service provider to the entire company. Company administrators can view the quota and its usage in the management portal. When the hard quota is exceeded, backup plans cannot be applied to new seats.

  The billing for this quota depends on the selected billing mode for Cyber Protection.

  • In the Per gigabyte billing mode, the billing is based only on the storage usage and seats are not counted.

  • In the Per workload billing mode, the billing is based on the number of protected Microsoft 365 seats. Storage usage is billed only for unprotected seats.

    The following table summarizes the Per workload billing mode.

    	Backup location
    	Acronis-hosted storage* Partner-hosted storage	Microsoft Azure storage Google storage
    Protected seat	Billing is based on the number of protected seats. Storage space that is used by the backups of the protected seats is not billed.	Both protected seats and used storage are billed.
    Unprotected seat	Unprotected seats are not billed. Storage space that is used by the backups of the unprotected seats is billed.	Unprotected seats are not billed. Storage space that is used by the backups of the unprotected seats is billed.

    * Fair usage policy for Acronis storage applies. Terms and conditions are available at https://www.acronis.com/company/licensing/#cyber-cloud-fair-usage.

  A seat is considered protected when a Microsoft 365 user has any of the following:

  • Mailbox to which a backup plan is applied
  • OneDrive to which a backup plan is applied

  • Access to a protected company-level resource, such as Microsoft 365 SharePoint Online site or Microsoft 365 Teams.

    To learn how to check the number of members of a Microsoft 365 SharePoint or Teams site, see this knowledge base article.

  A seat becomes unprotected in the following cases:

  • The access to the protected company-level resource, such as Microsoft 365 SharePoint Online site or Microsoft 365 Teams, is revoked for a user.
  • All backup plans are revoked from a user's mailbox or OneDrive.
  • A user is deleted in the Microsoft 365 organization.

  The following Microsoft 365 resources are not charged and do not require a per-seat license:

  • Shared mailboxes
  • Rooms and equipment
  • External users with access to backed up SharePoint sites and/or Microsoft Teams.

  Blocked Microsoft 365 users that do not have a protected personal mailbox or OneDrive, and can only access shared resources (shared mailboxes, SharePoint sites, and Microsoft Teams), are not charged. Blocked users are those who do not have a valid login and cannot access the Microsoft 365 services. To learn how to block all unlicensed users in a Microsoft 365 organization, see Preventing unlicensed Microsoft 365 users from signing in.

  The local agent and the cloud agent consume separate quotas. If you back up the same workloads by using both agents, you will be charged twice. For example:

  • If you back up the mailboxes of 120 users by using the local agent, and you back up the OneDrive files of the same users by using the cloud agent, you will be charged for 240 Microsoft 365 seats.
  • If you back up the mailboxes of 120 users by using the local agent, and you back up the same mailboxes also by using the cloud agent, you will be charged for 240 Microsoft 365 seats.

  To check the frequently asked questions about the Microsoft 365 seats licensing, see Cyber Protect Cloud: Microsoft 365 per GB licensing and Cyber Protect Cloud: Microsoft 365 licensing and pricing changes.

• Microsoft 365 SharePoint Online

  This quota is applied by the service provider to the entire company. This quota enables the protection of SharePoint Online sites and sets the maximum number of site collections and group sites that can be protected.

  Company administrators can view the quota in the management portal. They can also view the quota, together with the amount of storage that is used by the SharePoint Online backups, in the usage reports.

• Microsoft 365 Teams

  This quota is applied by the service provider to the entire company. This quota enables or disables the ability to protect Microsoft 365 Teams and sets the maximum number of teams that can be protected. For protection of one team, regardless of the number of its members or channels, one quota is required. Company administrators can view the quota and the usage in the management portal.

• Microsoft 365 email archiving seats

  The Microsoft 365 email archiving seats quota enables or disables the ability to create an email archive for Microsoft 365 mail servers and sets the maximum number of mailboxes that can be added to the archive.

• Email archiving seats (obsolete)

  This quota is deprecated and you cannot enable it when creating new tenants in Management Portal.

  For existing tenants, you can only disable the quota if it was already enabled, but you can no longer enable it.

  When creating new customer tenants, use the Microsoft 365 archiving seats quota.

  For existing customers, the Email archiving seats (obsolete) quota will be automatically replaced by the Microsoft 365 archiving seats quota. Any existing usage under Email archiving seats (obsolete) will be transferred to Microsoft 365 archiving seats.

  Google Workspace seats

  This quota is applied by the service provider to the entire company. The company can be allowed to protect Gmail mailboxes (including calendar and contacts), Google Drive files, or both. Company administrators can view the quota and the usage in the management portal.

  A Google Workspace seat is considered protected if at least one backup plan is applied to the user's mailbox or Google Drive.

  When the hard quota is exceeded, a company administrator cannot apply a backup plan to new seats.

• Google Workspace Shared drive

  This quota is applied by the service provider to the entire company. This quota enables or disables the ability to protect Google Workspace Shared drives. If the quota is enabled, any number of Shared drives can be protected. Company administrators cannot view the quota in the management portal, but can view the amount of storage occupied by Shared drive backups in the usage reports.

  Backing up Google Workspace Shared drives is only available to customers who have at least one Google Workspace seats quota in addition. This quota is only verified and will not be taken up.

Quotas for storage

• Cloud resources

  • Backup storage

    • Backup storage

      This quota limits the total size of backups that are located in the cloud storage. When the backup storage hard quota is exceeded, the backup operation will not start.

      In the Per workload billing mode, this quota applies only to backups of workloads that are different from Microsoft 365 and Google Workspace.

      The backup storage for Microsoft 365 and Google Workspace workloads is unlimited*. If a seat quota, such as Microsoft 365 seats or Google workspace seats, is removed from a workload, the backup storage remains unlimited but its usage will be charged.

      In the Per gigabyte billing mode, this quota applies to all backups, including backups of Microsoft 365 and Google Workspace workloads.

      * Fair usage policy for Acronis storage applies. Terms and conditions are available at https://www.acronis.com/company/licensing/#cyber-cloud-fair-usage.

    • Archiving storage

      This quota limits the total size of the email archive in the cloud infrastructure.

  • Advanced Disaster Recovery

    This section contains disaster recovery-related quotas.

• Local resources

  • Local backup

    The Local backup quota limits the total size of backups to local disks, network shares, and public clouds, such as S3 compatible, Azure, AWS, Wasabi, and Impossible Cloud.

    • An overage cannot be set for this quota.
    • Hard quota cannot be applied for local backups.
    Disabling the Local backup quota will disable local backups, backups to network shares, and backups to public clouds.