Two-factor authentication

Two-factor authentication (2FA) provides additional protection from unauthorized access to your account. When 2FA is set up, you are required to enter your password (the first factor) and a one-time code (the second factor) to log in to the Cyber Protect console. The one-time code is generated by a special application that must be installed on your mobile phone or another device that belongs to you. Even if someone discovers your login and password, they will not be able to log in to your account without having access to your second-factor device.

Setting up two-factor authentication for your account

You must set up 2FA for your account if the administrator has enabled it for your organization. If the administrator enables 2FA while you are logged in to the Cyber Protect console, you will have to set it up when your current session expires.

Prerequisites

  • Two-factor authentication is enabled for your organization by an administrator.

To set up two-factor authentication for your account

  1. Choose a second-factor device.

    Most commonly it is a mobile phone, but you can also use a tablet, laptop, or desktop.

  2. Install an authenticator app on your second-factor device.

    Examples of authenticator apps:

    • Microsoft Authenticator
    • Google Authenticator
    • Twilio Authy

  3. Scan the QR code using your authenticator app, and then enter the 6-digit code displayed on the authenticator app in the Set up two-factor authentication window.

  4. Click Next.

    The instructions on how to restore your access to your account if you lose your 2FA device or uninstall the authenticator app are displayed.

  5. Save or print the PDF file.

    Ensure that you save the PDF file in a safe place or print it for further reference. This is the best way to restore your access.

  6. Return to the Cyber Protect console login page and enter the generated code.

    A one-time code is valid for 30 seconds. If you wait longer than 30 seconds, use the next generated code.

If your authenticator app supports backup, we recommend that you back up your configuration to the cloud.

Next time you log in, you can select the Trust this browser... check box. In this case, the code will not be required for subsequent logins by using this browser on this machine.

We recommend that you leave this check box clear. Otherwise, you will lose the access to 2FA settings for your account.

To configure two-factor authentication (2FA) on a new device

This procedure is applicable if you have access to the previously configured authentication app.

  1. Install an authenticator app on your new device.

  2. Use the PDF file that you saved when you configured 2FA on your device.

    This file contains the 32-digit code that you must enter in the authenticator app to link the authenticator app to your Acronis account again.

    If the code is not working, ensure that the time in the authenticator mobile app is synced with your device.

If you did not save the PDF file during the setup:

  1. Click Reset 2FA, and then enter the one-time password shown in the mobile authenticator app.
  2. Follow the on-screen instructions.

To restore the access to your account when 2FA is enabled

These options are applicable when you do not have access to the previously configured authenticator app. For example, the device was lost, stolen, or wiped.

  • To set up the TOTP authenticator app again, use the 2FA code that was provided when you configured 2FA initially. The default name of the file is cyberprotect-2fa-backupcode.pdf.
  • If you have a backup in the authenticator app, restore the 2FA configuration from the backup.
  • To reset your 2FA setup, contact your account administrator who has access to the Cloud management portal.
  • Request your Service Provider to reset your 2FA setup.
  • Reach out to the vendor support team for assistance.