Two-factor authentication (2FA)

When the two-factor authentication is set up, you are required to enter your password (the first factor) and a one-time password (the second factor) to log in to the Online Dashboard. The one-time code is generated by an authenticator app that must be installed on your mobile phone or another device that belongs to you. Even if someone finds out your login and password, they still will not be able to log in without access to your second-factor device.

Prerequisites

Before enabling 2FA, make sure you installed a compatible version. 2FA is compatible with the following versions:

  • Acronis Cyber Protect Home Office build 40713 and later.

    To see the build number:

    In the left sidebar, click Help, and then select the About option.

  • Acronis Mobile for iOS app version 6.2 and later.

  • Acronis Mobile for Android app version 6.2 and later.

To set up two-factor authentication for your account

  1. Open Online Dashboard at: https://cloud.acronis.com.

  2. Click on the Account tab. The Two-factor authentication (2FA) section is displayed in the Account window.

  3. Use the toggle to enable two-factor authentication for your account. The Set up two-factor authentication (2FA) window is displayed.

  4. Install an authenticator app on your mobile device.

    Examples of authenticator apps:

    • Twilio Authy
    • Microsoft Authenticator
    • Google Authenticator

  5. Scan the QR code by using your authenticator app, and then enter the 6-digit code displayed on the authenticator app in the Set up two-factor authentication (2FA) window.

  6. Click Next. The instructions are displayed for restoring access to your account if you lose your 2FA device or uninstall the authenticator app.

  7. Save or print the PDF file.

    8. Make sure to save it in a safe place or print it for further reference. This is the best way to restore your access.

To sign in using 2FA

  1. Sign in using your Acronis credentials.

    2. The Two-factor authentication window opens.

  2. Enter the 6-digit code displayed on your authenticator app.
    3. If the code is correct, and is not working, ensure that the time in the authenticator mobile app is synced with your device.
  3. Click Sign in.

To make sure you will be able to restore your 2FA

  • Save or print the PDF file containing an alpha-numeric code that can be used as a replacement of the QR code.
  • Make backup of authenticator account if the mobile app supports it.
  • Use a mobile app that supports accounts.

To restore two-factor authentication on a new device (2FA)

If you have access to the previously set-up mobile authentication app:

  1. Install an authenticator app on your new device.

  2. Use the PDF file that you saved when you set up 2FA on your device. This file contains the 32-digit code that you need to enter in the authenticator app to link the authenticator app again to your Acronis account.

  3. If you missed saving the PDF file during the setup:
    1. Click Reset 2FA, and then enter the one-time password shown in the mobile authenticator app.
    2. Follow the on-screen instructions.

If you have no access to previously set-up mobile authenticator app:

Variant 1: Use the stored PDF file to link a new device. The default name of the file is cyberprotect-2fa-backupcode.pdf.

Variant 2: Some authenticator apps, like Authy, can back up the 2FA configuration. You can later restore 2FA on a new device from this backup. To do so, install the same authenticator application, log in under the same authenticator app account, and restore the 2FA configuration from this authenticator app backup.

Variant 3: Some authenticator apps, like Microsoft, have the ability to add a recovery account. You can later restore 2FA on a new device by simply signing in using the recovery account. For more information, see support.microsoft.com.