Resolving the most frequent issues

Here is the list of the most frequent issues that users encounter in Acronis Cyber Protect Home Office. You can read the corresponding solutions in the Acronis Knowledge Base.

Signing in at program start fails

Error "You've exceeded the maximum number of activations for this serial number"

Error "This serial number is already registered to another account"

Files and folders are not shown when browsing backups in File Explorer

Error "Plug in external drive"

A backup to Acronis Cloud fails with error "Write error" or "Error occurred while writing the file" or "FES request failed"

Blue Screen of Death (BSOD) after recovery to new hardware and error "Stop 0x0000007B" due to missing drivers

See the full list of popular solutions at https://kb.acronis.com/true-image-known-solutions.

See also troubleshooting information about recovery fails at https://kb.acronis.com/content/46340.