Release notes - List of Changes

Build 498February, 2024

Version 2.9

Before the upgrade

This release brings significant updates to the offering items and in the billing metrics. Prior to upgrading, make sure to run a pre-check as explained in the corresponding Knowledge Base article. Based on the pre-check results, you might need to update your Acronis product and template configuration in WHMCS.

Obtaining the new version

Visit WHMCS Marketplace at https://marketplace.whmcs.com/product/1246.

What's new

Improved template management

The new version introduces improvements to the template configuration process by offering the convenience of selecting a pre-configured template from an internal library of frequently used options. Additionally, users can now copy existing templates, thus facilitating the creation of new templates that need minimal adjustments.

New Acronis products support

The following products and services are now supported:

Network-attached storages (NAS)—Allows standard protection for Synology Network Attached Storage (NAS) devices: file backup, centralized management of protection plans, dashboards, and reports.
Geo-redundant storage—Increases the durability of stored data by asynchronously copying it to a secondary region that is geographically distant to the primary region. For more information on geo-redundancy, see Geo-redundant storage.
Group management for Microsoft 365 and Google Workspace—Allows advanced protection for Microsoft 365 and Google Workspace seats: cloud applications backup plans that use custom groups (static or dynamic) and/or custom backup frequency.
Microsoft 365 collaboration apps seats—Allows protection of M365 OneDrive, SharePoint, and Teams against content-borne threats.

Modified Acronis products

As of the January 2024 release of Acronis Cyber Protect Cloud, the endpoint detection and response (EDR) functionality has been merged into the Advanced Security pack. The module has been updated to remove redundant product and keep the newly merged Advanced Security + EDR product. For further details, please refer to https://kb.acronis.com/content/73300.

Decommissioned products

The following products and services are no longer available for ordering:

Notary
VoIP telephony by Omnivoice

Security hardening

Two-factor (2FA) authentication has been made the default pre-selected option when creating a new template.

New languages support

The Japanese language is now supported in the module's user interface.

Latest WHMCS version support

WHMCS version 8.8.0 is now supported.

Other

Storage usage calculation accuracy has been improved.
The Cyber Protection (per GB) Local storage option has been renamed Cyber Protection (per GB) Customer storage, to account for Amazon S3 and Microsoft Azure object storages.

Build: March 28, 2023

‎

Version 2.8

What's new

Express trial account sign-up for new partners
Updated client area with more options to enable and disable notifications from Acronis
Support for WHMCS 8.7.1 that provides compatibility with PHP 8.1

Important note

The Acronis WHMCS module is no longer available for download in GitHub. The official module can be downloaded only from the WHMCS Marketplace.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: August 8, 2022

‎

Version 2.7

This update features:

New Acronis Advanced packs
Updates on the billing metrics display used
New and simplified way to add an Acronis server
Additional support to modify service templates' settings as well as make changes between products with different setup
Updated Client area that provides a more seamless experience
Additional bug fixes

Important note

This release brings significant updates in the billing metrics. Prior to upgrading, run a pre-check as explained here. Also note that based on the pre-check result, you might need to update your Acronis product configuration in WHMCS.

Post-upgrade, run the following maintenance tasks to ensure that the module works smoothly:

Go to the add-on modules admin screen (System Settings → Addon Modules) to allow the integration to finalize the upgrade.
Run a Template Cache cleanup (Utilities → System → System Cleanup) to ensure all new offering items are properly displayed on the product configuration screen.
Manually run all cron jobs to make sure that the new billing metrics are properly synchronized with the usage reports.

After upgrading to WHMCS 2.7, the Advanced packs pricing have to be reconfigured since this release updates the offering items.

What's new

New Acronis products support
- Advanced Data Loss Prevention pack support has been added. DLP Advanced pack is currently available as EAP (Early Access Program). Learn more from the Acronis website.

Billing metrics and usage updates
1. Added new billing metrics for own service provider storage. You can now bill separately your own storage and the one, registered by your partner. The new available metrics are as follows:
  - Cyber Protection (per GB) - Service Provider storage
  - Cyber Protection (per workload) - Service Provider storage
  - File Sync & Share (per user) - Service Provider storage
1. Addition of "Microsoft 365 shared seats" usage metric in the Client area
2. Removed non-billable metrics from the Admin area:
  - Per workload: Workstations (included features)
  - Per GB: Workstations (included features)
  - Per workload: Servers (included features)
  - Per GB: Servers (included features)
  - Per workload: Virtual machines (included features)
  - Per GB: Virtual machines (included features)
  - Per workload: Web hosting servers (included features)
  - Per GB: Web hosting servers (included features)
  - Per workload: Acronis Cyber Protect Cloud - Hybrid storage
  - Per workload: Acronis Cyber Protect Cloud - Partner storage
  - Per user: Acronis Cyber Files Cloud - Hybrid storage
3. Improvement in the Admin area that merges advanced packs metrics in order to avoid redundant information.
Acronis product configuration in WHMCS
1. Improvement that allows copy-pasting API Client credentials from the clipboard (after copied from the Acronis Cyber Cloud Management portal). This capability only works when using HTTPS protocol.
2. Updates in configurable items' naming to match billing metrics.
3. Updates in the Client and Admin areas to match Cyber Platform naming conventions.
4. Improvement in the service template management, the following was added:
  - Support for management and security settings' edit in already created templates.
  - Support upgrade between templates with different management and security settings.
  - Support upgrade to a template when the tenant's management or security settings have been modified in the Acronis Cyber platform.
Client area improvements
- Improvement that displays the PAYG items currently in use

Known limitations

Known limitations are listed here.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: January 21, 2022

‎

Version 2.6

This update brings improvements to the Acronis product configuration in WHMCS, updated usage calculation for some billing metrics to support the latest Acronis price list as well as a number of bug fixes and updates of the integration module internal libraries.

What's new

Acronis product configuration in WHMCS
1. Service providers can now choose whether the Acronis product name should be part of the provisioned tenant name. This system-wide setting is controlled via the integration configuration file.
2. Unit names for Acronis billing metrics have been updated according to the company price list.
3. Only billing metrics, related to the Acronis template used, are now displayed on the Module Settings tab during product configuration. The service provider can monitor all metrics by switching the "Show all usage metrics" setting ON.
Billing metrics and usage updates

Usage calculation has been updated for the metrics below to support new Acronis data centers from price groups 2 and 3.

Per GB: Acronis Cyber Protect Cloud - Acronis-hosted storage
Per GB: Advanced Disaster Recovery - Acronis-hosted storage
Per GB: Files Cloud - Acronis-hosted storage
Per Workload: Acronis Cyber Protect Cloud - Acronis-hosted storage
Per Workload: Acronis Cyber Protect Cloud - Google Workspace
Per Workload: Advanced Disaster Recovery - Acronis-hosted storage
Per User: Files Cloud - Acronis-hosted storage

Two new metrics were added in order to support the changes in the Acronis licensing approach for Microsoft 365 services:

Per Workload: Acronis Cyber Protect Cloud - Microsoft 365 seats (Acronis-hosted Cloud storage)
Per Workload: Acronis Cyber Protect Cloud - Microsoft 365 seats (SP/Azure/Google-hosted storage)

The usage calculation for the range type of metrics was updated to show in WHMCS the same usage as in the Acronis Cyber Protect Cloud UI and usage reports. Changes will affect the following metrics:

Per GB: Advanced Disaster Recovery - Acronis-hosted - 1 compute point
Per workload: Advanced Disaster Recovery - Acronis-hosted - 1 compute point
Acronis Cyber Notary Cloud - eSignatures
Acronis Cyber Notary Cloud - Notarizations
Per GB: Acronis Cyber Files Cloud Advanced - eSignatures
Per GB: Acronis Cyber Files Cloud Advanced - Notarizations
Per user: Acronis Cyber Files Cloud Advanced - eSignatures
Per user: Acronis Cyber Files Cloud Advanced - Notarizations
Omnivoice (virtual phone system) - 300 minutes
Omnivoice (virtual phone system) - 100 SMS
Physical Data Shipping - to the Cloud

Improvements for end customers

Clients can now turn ON/OFF the Acronis Recovery notifications directly from the client area.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: September 30, 2021

‎

Version 2.5

What's new

Added support for:
- Advanced Email Security pack
- Advanced File Sync and Share pack
- VMWare Cloud Director offering (partner-type templates only)
- Notary document templates offering
Usage of Acronis Cyber Protect included (free) features now displayed both in the admin and client areas (for customer products)
Device Control Notifications can be managed from the client area
Each Acronis service now has a separate configurable options template

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: June 11, 2021

‎

Version 2.4.1

What's new

Added the following billing metrics:

Per GB: Acronis Cyber Protect Cloud - Local storage (per GB)
Per user: Acronis Cyber Files Cloud - Hybrid storage (per GB)

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: May 24, 2021

‎

Version 2.4

This update of Acronis Cyber Cloud module for WHMCS brings support for a new advanced licensing.

What's new

Advanced licensing

Added support for new Cyber Cloud Protect (available both in per gigabyte and per workload billing modes).
Added support for Advanced Security, Advanced Management, Advanced Backup and Advanced Disaster Recovery packs.
Usage billing is supported for new products.
Previous additions can still be managed via WHMCS, but are now marked as legacy.
It is possible to switch from legacy editions to the new Cyber Cloud Protect.
- For partner tenants: new services should be added to the existing template/product. This will allow partners to move their customers from legacy editions to the new Cyber Cloud Protect. Once all customers are switched, the partner can upgrade to the product without legacy editions (if required).
- For customer tenants: new template and product should be configured (with appropriate quotas and configuration options). Customers can then upgrade to a new product.
Limitations:
- Usage for included (free) features is not supported in the current release.
- Switching from new Cyber Cloud Protect to legacy editions is not supported.
- Switching for end customers can be done only via upgrade from legacy to new template. Switching via reconfiguration of existing customer template is not supported.

Template wizard improvements
It is now possible to define all the settings available during tenant creation in the Acronis Management Portal.

The mode setting defines whether the customer will be created in trial or in production mode. This setting is applicable only for customer account type.
The Management mode setting manages the access to the tenant (self-service or managed by service provider).
Two-factor authentication enables 2FA for the tenant. If turned on, all users will require two-factor authentication setup.
Enhanced security mode defines whether to use encryption for all backups. This setting is applicable for the customer account type only.

Fixed issues

Fixed "Local Storage" usage reporting for legacy editions.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: March 1, 2021

‎

Version 2.3

What's new

Ability to sell Acronis products as add-ons
Added metric for Cyber Protect Cloud - Partner storage

Fixed issues

Issues with SSO to Acronis Management Portal

With this update, the Acronis Cyber Cloud module for WHMCS brings support for a new Acronis Cyber Protect licensing model.

What's new

Support for a new Acronis Cyber Protect licensing model, the following new editions were added:

Cyber Protect (billing mode - per workload), including:

Cyber Protect - Essentials
Cyber Protect - Standard
Cyber Protect - Advanced
Cyber Backup - Standard
Disaster Recovery add-on

Cyber Backup (billing mode - per GB), including:

Cyber Backup - Standard

Support for Usage Billing
Support for WHMCS 8.0

Fixed issues

New template creation isn't allowed due to table constraints when API logging is enabled.

Build: May 06, 2020

‎

Version 2.1

With this update, the Acronis Cyber Cloud module for WHMCS brings support for Acronis Cyber Protect editions and offering items.

What's new

Support for Acronis Cyber Cloud 9.0

New editions:

Cyber Protect - Standard
Cyber Protect - Advanced
Cyber Protect - Disaster Recovery

Improved appearance of the Acronis Cyber Cloud add-on in WHMCS platform
Usability improvements:

Templates wizard: The customer-type tenant is selected as the default for new templates
Servers wizard: URL format is accepted now for datacenter hostname

Documentation updated

Fixed issues

Addon module handles deletion of other products and fails

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: December 3, 2019

‎

Version 2.0

With this update, Acronis Cyber Cloud module for WHMCS brings new architecture and addresses issues found in the previous releases.

What's new

Support for Acronis Cyber Cloud 8.0
- Editions Support
  - Standard
  - Advanced
  - Disaster Recovery
- Applications Support
  - Backup & Disaster Recovery
  - File Sync & Share
  - Physical Data Shipping
  - Notary
  - Cyber Infrastructure SPLA
New architecture: the new version consists of Addon and Provisioning modules
Templates implemented: they were designed to combine the following settings for the product
- Associated server
- Tenant-type: Customer or Partner
- Set of available applications
- Specific edition(s)
- Resource quotas
New service page in the Client area that allows client to check the service status, resource usage and manage notifications
New Configurable Options wizard that help to speed up and simplify the creation of Configurable Options Groups
Ability to enable Module Log for Acronis Cyber Cloud module
Ability to enable resource overage (system-wide setting)
New languages supported:
- Chinese (zh_TW)
- Czech (cs_CZ)
- Norwegian (no_NO)
- Swedish (sv_SE)
Seamless migration from the previous module v1.0
Source code of the plugin was published on github under MIT license
New improved documentation prepared

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: December 3, 2018

‎

Version 1.0 Update 6.2

Support for a new offering item: Web hosting servers Allows backing up Linux-based physical and virtual servers running Plesk or cPanel control panels

Build: September 14, 2018

‎

Version 1.0 Update 6.1

What's new

Enable cloud-to-cloud backup for Microsoft Office 365.

Fixed issues

Incorrect redirect to the Configure st