File-level recovery

Agents for ESX(i) and Agent for Hyper-V can recover files from a file backup or from a disk backup of a physical or virtual machine.

Depending on the agent that performs the recovery, you can recover files to the following locations:

• A local folder on the machine where the agent is installed. This location is not available for Agent for ESX(i) (Virtual Appliance).
• A network share
• An FTP or SFTP server

To recover files by using the management server

1. Connect the console to the management server.
2. If the backup is stored in a managed vault, click Data catalog. Otherwise, click the respective centralized unmanaged vault and then click the Data view tab.
3. Select the files and the point in time to recover them to. We recommend selecting the files as follows:
   1. Select Show > Folders/files.
   2. Select the files and the point in time.
   3. Click Recover.

   Details. If the backup is stored in a centralized unmanaged vault, the files may initially not appear in Data view. The reason is that Agent for ESX(i) (Virtual Appliance) does not catalog data to the file level when backing up to such vaults. If you cannot find a file in Data view, use Archive view:

   • Click the Archive view tab, expand the archive, right-click the backup, and then click Recover. In Backup contents, select Files and then select the files to recover.

   Alternatively, update the catalog by clicking Catalog now, and then use Data view again. Updating the catalog may be time-consuming.

4. Under Where to recover, select Agent for ESX(i) (Virtual Appliance), Agent for ESX(i) (Windows), or Agent for Hyper-V that will perform the recovery.

   Tip. Alternatively, you can select a machine where Agent for Windows or Agent for Linux is installed. This way, you can recover the files directly onto that machine.

5. Proceed with creating the recovery task.

Using a similar procedure, you can recover files when the console is directly connected to an agent. Use either Data view or Archive view when connected to Agent for ESX(i) (Windows) or Agent for Hyper-V. When connected to Agent for ESX(i) (Virtual Appliance), the Data view tab is available only for managed vaults and a locally attached storage.

Recovering files to a virtual machine

To recover files directly into a virtual machine, use either of the following methods:

• Recover the files to a system network share of the virtual machine. For example, the \\MyVM\c$ network share corresponds to the C volume of the MyVM virtual machine. This method applies only to virtual machines running Windows. You must specify the credentials of an administrator on the virtual machine.
• Install Agent for Windows or Agent for Linux inside the guest operating system and then recover the files by using this agent.

Or you may recover the files to a network share in your network, and then move them to the virtual machine or access them from the virtual machine.